Is the service a branch of or related to a larger organisation?
No
Is the service residential or non residential (or both)?
Non-residential, outpatient or day service
How is the service funded?
Drugs and Alcohol Task Force
Private payments
Fund raising
Other sources
We currently have SLA with TUSLA and WRDATF to provide free alcohol counselling to TUSLA referred clients across Galway City and County
Drug and Alcohol Task Force to which this service is linked:
Western RDATF
Drug and Alcohol Services
Types of support provided:
Online Support
Drop In
One to One Support
Counselling/Psychotherapy services provided:
General Counselling
Counselling for substance misuse
Relaspe prevention counselling
Counselling for family members
Psychotherapy
Family therapy
Specialist Drug and Alcohol Treatment Programmes:
Community Employment Drug Rehab Project (CEDRP)
Places offered on a dedicated CEDRP:
Who We Help
Substances Catered For
Alcohol
All other drugs (not including alcohol)
Target Service Users
Main target groups:
16-18
18 and over
Women
Men
Other
Tailored services are provided to engage the following groups:
People with mental health problems
Accessibility
Is the premises wheelchair accessible?
Yes
Childcare
Are creche or childcare facilities provided?
No
Access
Referrals
Referrals accepted:
Self referral
General practitioner
Social services/Community services
Can clients be referred by this service to other services that provide specialist drug and alcohol treatment programmes?
Yes
Catchment Area
Does the service have a catchment area?
Appointments
Do clients have to make an appointment?
Clients must make an appointment
Can clients drop in to use the services?
No
Is there an outreach/inreach service?
No
Transport
Is the service accessible by public transport?
Yes our Galway office is in the city center, as a result, it is easily accessible.
Waiting List
Is there a waiting list for this service? If so how does it operate?
No current waiting list as we are open 7 days a week 9 am to 9 pm Monday to Friday and 12 to 6 pm Sat/Sun. We have 12 Garda vetted, insured and qualified Counsellors/Therapists that provide solution focused therapies and we also have a specialist addiction counsellor.
What is the average waiting time?
Average waiting time for an appointment is 24 to 36 hours.
Can service users avail of any other services provided by this organisation while they are on the waiting list?
Helplink’s qualified, insured and Garda vetted Counsellors and Mediators are available for appointments 7 days a week from 9 am to 9 pm Monday to Friday and 12 to 6 pm Saturday and Sunday; at low costs or for free.
Counseling / Therapeutic Services:
• General Counselling
• Play Therapy
• Art Therapy
• Couples Counselling
• Addiction Counselling
• Bereavement Therapy
Conflict Resolution Services (Mediation):
In our Conflict Resolution Centre (CRC) we provide a face-to-face, donation based Mediation Service for people dealing with family, housing or community disputes/conflicts (West of Ireland only).
In addition we provide Ireland’s first Online Mediation Service – the reasoning behind setting up this service is because we wanted to support people who are in conflict and either cannot or should not be in the same room with each other; but they still need to sort out disputes such as child access and financial matters.
Opening Times
What times does the service open?
Open 7 days a week from 9 am to 9 pm Monday to Friday and 12 to 6 pm Saturday and Sunday (Closed Bank Holidays and Christmas/New Years Eve).
Can the service be accessed outside of these hours?
Open 7 days a week from 9 am to 9 pm Monday to Friday and 12 to 6 pm Saturday and Sunday (Closed Bank Holidays and Christmas/New Years Eve).
Fees
What fees are there for this service?
Addiction counselling is €60 for employed persons or €30 for unemployed persons / FT-Students.
A standard solution focused counselling appointment is €50 for employed persons or €30 for unemployed persons / FT-Students.
TUSLA referred clients go free for 6 to 9 appointments.
Funding
Medical Cards How much of the costs do medical cards fund?
None of the costs
Service Delivery
Assessment and Interventions
Assessments offered to service users:
Initial assessment
Interventions are provided for:
Alcohol misuse
Drug misuse
Other Addictions
Types of intervention techniques used:
Brief Intervention
Self monitoring
Behaviour contracting
Behavioural self control training
Solution Focused Brief Therapy
Contingency Management
Cognitive Behavioural Therapy
Details of other therapies or psychotherapies provided by the service:
• General Counselling
• Play Therapy
• Art Therapy
• Couples Counselling
• Bereavement Therapy
